Mercuri Automated Language Translation and Service for the Hearing Impaired

In October of 2015 Microsoft announced the release of Skype Translator, and now Mercuri Conferencing is pleased to announce Skype Translator for your conference calls as part of Mercuri’s Skype Direct service. Now when you dial into your conference call using Mercuri’s Skype Direct with Skype Translator enabled your speech will be translated to the language you have chosen while you listen to the foreign language translation as well as read the translation in the chat window. It has never been easier to communicate with people in 8 available languages!

Mercuri Translator
In Skype select the Mercuri contact, then click the globe icon and set your language and the language of the conference, then click the phone icon in the top right corner.

Take it to up a notch with UN style multi language conferences when more than 2 languages are used in a conference.  Each participant sets the conference language and their own language in the Skype Translator settings and then dials in via Mercuri Skype Direct using the Audio Call button in the top right corner.   After entering the passcode they will join the conference and be able to listen to the conference call translated into their own chosen language in both audio and text, and anything they speak in their own language will be translated in audio into the conference call, all while being able to hear the original speakers as well. Of course you can still use Mercuri Skype Direct to just connect to your conference call without the translator, and as always Mercuri recommends a USB headset for the best possible audio experience.

Another innovative application of Mercuri’s Skype Translator service is for use with the hearing impaired.  By simply setting the language of the conference call for both the Skype caller and for the Mercuri Contact to the same language the caller will be able to read a real time transcript of the conference call in progress and still participate in audio.

Watch the 2 minute demo Youtube videos below or just upgrade to the latest version of Skype and add the Mercuri Contact if you don’t already have it.  There is no extra cost to use this innovative new service so give it a try!

Skype Translator Demo Youtube Video

Skype Translator Hearing Impaired Demo

Mercuri Conferencing

By the Numbers: 3 Great Tools for Successful International Conference Calls

International conference calls or conference calls with participants in two or more time-zones can be a challenge with common questions like: What is the base way for Dieter to dial in from Berlin; Is Mary in Vancouver 3 hours

Australian Central Time Zone
Global Time Zones are confusing at best and it is difficult to tell what time zones use daylight savings time and when they are in effect.

ahead or 3 hours behind my time or; does Sydney, Australia observe daylight savings time (the answer is yes, from the first Sunday in October to the first Sunday in March, western Australia does not however).

 

 

When planning your next international conference call keep in mind these 3 useful tools to get everyone connected at the right time and eliminate confusion.

  1. Call Me and Viewer Apps. Dialing out to participants can be cumbersome using touch tone dial out within a conference call, but Mercuri delivers with two unique web app options to help:
    Call Me
    Any Conference Participant can call themselves into your conference call with this handy web app.

    Participants can dial out to themselves using our Call Me page. They simply enter their participant code, name, and set the country code and enter their phone number (and extension if applicable), then click connect. Call Me shows you the progress of the dial out. When the participant’s phone rings they simply answer and join the call.

    The host can dial out to participants using Mercuri's web based conference viewer.
    The host can dial out to participants using Mercuri’s web based conference viewer.

    The Moderator can dial out to any participant with the Conference Viewer. Like Call Me, just enter the name, set the country code and enter the number (and extension if applicable) and then press Call or Sidebar. Sidebar allows you to speak to the participant before they join the call while Call will immediately join the participant to the conference call.

  2. Numbers page: Our Numbers Page lists all our global dial-in accesses either alphabetically or closest to the user geographically. Toll Free, Local and National dial ins are listed for over 100 cities and 50 countries as well buttons for Skype direct link and our web audio dial in.
    Global Meeting Time Zones
    Hosts can set their local meeting date and time and see the corresponding date and time anywhere around the globe.

    As the moderator use the numbers page to get valuable time-zone information. Just set your meeting date and time at the top of the page and then see the meeting date and time local to any of the dial-in accesses by clicking the Globe icon button next to the number. This amazing new feature calculates the time of the meeting to any listed local number for the scheduled time of the meeting! You’ll never have to worry about how many hours ahead or behind a participant may be, or if or when daylight savings time comes into effect as the scheduled meeting time will always be accurate for all locations! As a participant the numbers page link is included in all invitation emails sent out by Mercuri so that each participant can quickly and easily find the best dial-in number option for to use.

  3. Outlook Conference scheduler : Use our Outlook App to schedule your conference call right from Outlook using your Outlook Contacts. When you use Outlook with Mercuri’s Conference Scheduling App you set your meeting for your local time
    Selfcare Invitation
    Use our Outlook App or Selfcare Web App to invite participants to your conference call . The invitation will adjust to each participants local time settings and contain all the necessary information to join the conference call

    and when you send out the invitation each participant will receive a calendar invitation that automatically adjusts the meeting time to their local time-zone based on their computer’s settings. Each invitation automatically includes the link to our Call Me and Numbers pages so everyone can join easily and on time. A similar email invitation web app is available in our Selfcare Website

 

These tools are available to all Mercuri’s customers and are already on your Mercuri account. Visit our Youtube Channel or our Website and contact us for more details!

Mercuri Conferencing

International Conferencing: A Primer for Success

At Mercuri we pride ourselves on providing the simplest, most user-friendly conferencing experience possible. Recently we heard from some of our customers about a little confusion around the best way to conduct an international conference call.

Global Conference Call
Conducting a conference call with participants all over the world is not as difficult as it seems.

Conducting a conference call with participants all over the world is not as difficult as it seems. There are some simple steps you can take before the meeting to ensure everything goes according to plan.

Most of our clients connect to their meeting via a toll-free 1–800 number. However, these numbers often do not work outside of the US and Canada. In some cases the number can be called and and connected but your local carrier’s long distance fees will still apply, defeating the purpose of a toll-free number. So what’s the best way to get around this?

Here’s the good news. Mercuri provides local and international toll-free numbers in over 100 cities and 50 different countries, which are available at numbers.mercuri.ca. Conference planners can reference this page beforehand, or include the link in their meeting invitations so participants can choose the best option for their location. For convenience these links are included in Mercuri’s Outlook Scheduling Tool and the online Self-Care utility.

Access Numbers
Mercuri provides local and international toll-free numbers in over 100 cities and 50 different countries

International toll-free numbers work best when called from a landline, because not all mobile carriers have agreements with international providers. If the participant must use a mobile phone we recommend test calling the toll-free number in advance to ensure everyone is connected on the day.

If landlines and mobile phones are both unavailable, Skype is an acceptable last resort. We strongly recommend using a headset and microphone instead of your computer’s built-in mic. Although Skype offers a VoIP dial-out feature, you’ll have a better quality call by connecting directly to our Skype contact “mercuri.bridge1”. Mercuri also offers an HTML5-based application for connecting to conferences from your browser, which is available at mercuri.ca/phoneWidget.

So what happens if you’re trying to conference with someone in Tuvalu or Burkina Faso? Countries with poor telecommunications infrastructure rarely offer international toll-free services, and Skype may not be an option as high-speed internet is required.

Burkina Faso
Countries with poor telecommunications infrastructure rarely offer international toll-free services

In a scenario like this the best option is dialing out to the participant. Mercuri offers several solutions for automated dial-out:

  • Self-dial-out is available is available at callme.mercuri.ca. Participants enter their passcode, phone number and select the country they’re located in. A dial-out can be scheduled ahead of time, so when the chairperson starts the meeting the participant will be called and connected to the conference.
  • Chairpersons can use the Conference Viewer to dial-out to participants anywhere in the world. For a more detailed look at he Conference Viewer, check out this video.
  • If the participant is in an area without internet access the chairperson can request that touch-tone dial-out be activated on the account.
  • An operated-assisted conference can be arranged in advance. Our operators will dial-out to the participants and ensure everyone is connected to the meeting properly.

International conferencing can seem like a daunting task, bit with a little preparation and care it can be as easy as the average phone call. If you have any questions about the specifics of you international conference don’t hesitate to contact your Mercuri representative. We’re always happy to help.

And it’s a good thing I wrote that idea down, because I’ve forgotten it already.

Mercuri Conferencing

Mobile vs Landline or: Wait, Can You Hear Me NOW?

In the late 1980s a major US telecom boasted their call quality was so exceptional that “you can hear a pin drop”. Twenty years later, another telecom bragged they could offer “fewer dropped calls” and repeated over and over the phrase, “Can your hear me now?” It wasn’t a gimmick, it was an honest question, and it paints the perfect picture of the shift from landline to mobile communications. No one disputes the benefits of mobile phones, but it’s undeniable that the technology trades quality and reliability for convenience.

In the past few years the prototypical cellphone has all but disappeared, giving way to smartphones, text messaging, and always-on internet connections. Mobile calls are shorter and less frequent than ever, so the diminished quality and reliability tends to go unnoticed… until you want to participate in a conference call.

Mobile Conference Call
Surrounding noise like the radio, wind or traffic will be picked up by a microphone.

Your typical conference call is an hour long, connecting five, ten, twenty or more people. In this environment call quality and reliability are paramount and cannot be assured by a wireless network. Moreover, the portability of a mobile phone means you’re seldom in a quiet place while making a call. You’re likely somewhere in public, or in the car using a speakerphone. And while your phone’s speaker maybe be louder than its earpiece, you’re using the same microphone in either mode. Your phone simply boosts the volume of the input, meaning it will pick up not only your voice, but any little noises within a few feet of the microphone. That means your radio and engine, as well as road noise, wind from and open window, and the sound of other traffic. Muting the line can help if you only need to listen, but if you’re planning to talk avoid mobile speakerphones all together.

The landline is almost a thing of the past. Consumers have switched the cable-based home phones and business is migrating to Voice-Over-IP. Carriers are constantly handing calls off to each other through cost-saving measure called Least Cost Routing and have combined their voice and data networks into a single pipe. All that considered, landlines are still regarded as having better call quality and reliability than any mobile service.

Keep in mind that every piece of the puzzle, from your headset to your phone to your service provider, plays and important role in the quality and reliability of your call. A little knowledge can go a long way to ensure a top notch conferencing experience.

Mercuri Conferencing